Customer and provider privacy

PNW Junk Removal collects only the information needed to coordinate service, operate accounts, verify providers and protect the network.

Customer information

We may collect names, email addresses, mobile numbers, service addresses, job descriptions, photos, requested times, support messages, booking history and account-credit activity.

Provider information

We may collect business and contact details, service areas, capabilities, licenses, insurance records, references, reviews, tax or onboarding information and uploaded documents.

How information is used

Information supports account access, mobile verification, booking, provider matching, scheduling, service communication, customer support, safety, fraud prevention, compliance and dispute review.

Mobile verification and messages

Phone numbers may be processed by an SMS verification provider to deliver one-time codes. Service-related texts may include booking, arrival and support updates. Message and data rates may apply.

Photos and documents

Customer job photos and provider documents are stored in private platform storage. They are shared only with authorized staff, assigned service providers or vendors who need them for the requested service or platform operation.

Payments

PNW does not store full payment-card numbers in the site database. When platform payments are available, card details are processed by the disclosed payment provider.

Tracking links

Guest booking links contain a private access token. Customers should not share these links publicly because they can display limited request status information.

Retention and protection

Records are retained only as reasonably needed for service, support, accounting, compliance, fraud prevention and disputes. Access is limited according to role and business need.

Access, correction and deletion

Customers and applicants may request access, correction or deletion where legally available. Some records may be retained for accounting, safety, legal or dispute purposes.

Questions

Privacy questions may be submitted through customer support or the provider program, depending on the account involved.

Program terms may be updated before a provider agreement is executed. Your signed agreement controls if it differs from this summary.